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Welcome to Support
At Axnes we strive to help our customers and users of our wireless intercom systems in the best way possible. Here you can contact us for support, maintenance, warranty, find user manuals for your system or scroll down to see the FAQ section.
Periodic maintenance and battery replacement
The PNG system
The PNG system requires periodic maintenance on the seals and battery replacement every 3 years. We have full lifetime tracking of all units by serial number. By registering your units with us we can track and advise when maintenance is due. This is done using the form located on this page.  
The Polycon system
The Polycon system requires periodic maintenance on the handset seals every 2 years and battery replacement every 4 years. The Base station and charger – every 4 years.  As the Polycon system has been in service for many years, it is very important to periodically inspect and service the handsets to ensure continued serviceability and to prevent expensive failures due to salt corrosion, seal degradation and water ingress. Use the ‘Request for Repair’ button below to get in touch with the maintenance team.
Service & Repair
Despite the robustness of the system, repairs may still be required – Axnes offer a full repair and service capability on all our products in our approved maintenance department. This is done by clicking on the ‘Request for repair’ button below or by sending an e-mail to: service@axnes.com

Our maintenance department will then get in contact with you as soon as possible. We also like to inform you to always try to send the serial number of the device as well. This can be found on the device itself or in the documents that were delivered with the system.
Warranty & Product registration
All products within the PNG system come with a 1 year warranty period.We will  extend your warranty to 2 years, free of charge, if you register your system units online with our registration tool.This gives us insight into what units you use so we can provide optimal support for your intercom system.In addition, we will advise you when the periodic maintenance should be performed.

To enable your Free 2 year warranty simply register your intercom system units below.

User Manuals
Axnes always ships the user manuals with the system. However, we realize it is also convenient to access them at any time online.

To download the manuals, please register your contact details using the form below.

Product Registration Form

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FAQ
How does Axnes’ PNG Wireless Intercom System work?
The PNG Mission Wireless Intercom from Axnes works as an extension of the existing intercom and allows the crew to go wireless. The unmatched noise cancelling and robust design, make it the ideal system for operators from both aircraft, maritime and ground platforms who work in demanding and noisy environments. A typical setup consists of a Base Station, a Control panel, one or more Handheld Transceivers and Chargers.
What range can be expected with Axnes Wireless Intercom System?
Range always depends on multiple factors. This can vary from: external antenna placement, line of sight between the platform and the operator and type of antenna used. However, in a correct setup, a range of at least 2-3 km line of sight range can be expected.
What is the price of Axnes’ PNG Wireless Intercom System?
The price of our products can vary. This depends on the amount of systems and units ordered, the type of handheld ordered (MP30 or MP50), the type of charger ordered (table charger or platform charger) and the additional features that can be installed. Therefore, an exact price cannot be given. For more information and prices, please contact the sales team.
In what frequency range can the PNG Wireless Intercom System operate in?
The Intercom function operates in the UHF frequency. The frequency range can vary, depending on the type of handheld transceiver and antenna used. Axnes’ MP30 handheld transceivers are designed with single band UHF frequencies and the MP50 are designed with a dual band antenna to operate in both UHF and maritime VHF frequencies. For specific frequency ranges we refer to the product sheets on our product page.
Can the PNG Wireless Intercom System integrate with other equipment?
The PNG system can integrate with various other equipment. This can for example be a moving map, to keep track of the position of the operator(s) using a MP30 or MP50 handheld transceiver. The GPS feature can also integrate with other equipment, such as search lights, so that a search light will automatically follow the operator and numerous other integrations can be achieved as well. Contact us to get a full overview of the possibilities.